Your device type (PC, Mac, iOS, Android) and operating system. ![]() Android – Tap on the Private WiFi icon, tap ?, then tap About Application.Apple – Tap on the Private WiFi icon, tap Help, then About.Desktop / Laptop – Click on the Private WiFi icon and select About.The version of Private WiFi currently installed on your device. ![]() Your subscription type (if applicable), such as monthly, annual, or pay-as-you-go.If you are using a trial or paid subscription.Your phone number and the best time to contact you.Name and email address associated with your Private WiFi account.If you are contacting Customer Support with an issue, it is helpful to include the following information: Note: If you don't allow sites to save cookies, most sites that require you to sign in won't work. You will now be able to make changes to your account. Tap Menu, then Manage Account and again on the Manage Account. Then, exit your Settings, and go back to the Private WiFi app. Tap on the back button that says Safari in the upper left hand corner of the menu to return to the other Safari Settings. A blue check mark appears next to the option selected. If there is a blue check mark next to Always Block, then you will not be able to access your Manage Account Page. Scroll down to Privacy & Security and tap Block Cookies. Our website requires cookies to be allowed in order to make changes to your account. This occurs when cookies are being blocked by the mobile browser. We recommend that you use the WPA encryption scheme on your home wireless network. If a device is not configured for WPA, it will usually fall back to the lesser WEP encryption scheme, enabling the wireless devices to communicate on the network. In order to use WPA, all devices on your network must be configured for WPA. WPA aims to provide stronger wireless data encryption than WEP, but not everyone can use the new wireless encryption technology. ![]() However, it has been found that WEP is not as secure as once believed. WEP was the initial encryption scheme standard for first generation wireless networking devices. Wireless networks use one of two encryption schemes: WEP (Wireless Encryption Protocol) or WPA (WiFi Protected Access). While it is very rare, it is still feasibly possible for a hacker to gain access to your home wireless network. But it can't hurt for you to use Private WiFi on your home wireless network. First, the laptop version of Private WiFi detects if you are on an insecure network, and automatically activates.
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